I purchased this bonnet and the title has since been updated to say random colour and I was given a kids pattern bright orange bonnet, material not satin soft at all. Can’t leave a review on the place I purchased it from so looks like they have blocked bad reviews and have seen other customers saying same things. Waited 3 months for this to not be how it was described.
Hi Monique,
Thank you for your review. We apologize for any inconvenience you experienced with our service. The Tie Satin Mystery option has been sold out, which is why it was automatically removed from our website. We did not block any reviews, and the product page is now back up if you’d like to check it again.
As noted, the Mystery option included random color selection, which meant you might not receive a color you preferred. We understand your disappointment and would like to offer you store credit for the bonnet you received. This way, you can choose a color you prefer. Please email us if you’d like to proceed with this option.
Best regards
I purchased this bonnet and the title has since been updated to say random colour and I was given a kids pattern bright orange bonnet, material not satin soft at all. Can’t leave a review on the place I purchased it from so looks like they have blocked bad reviews and have seen other customers saying same things. Waited 3 months for this to not be how it was described.
Hi Monique,
Thank you for your review. We apologize for any inconvenience you experienced with our service. The Tie Satin Mystery option has been sold out, which is why it was automatically removed from our website. We did not block any reviews, and the product page is now back up if you’d like to check it again.
As noted, the Mystery option included random color selection, which meant you might not receive a color you preferred. We understand your disappointment and would like to offer you store credit for the bonnet you received. This way, you can choose a color you prefer. Please email us if you’d like to proceed with this option.
Best regards
