my order was lost and the staff was very kind to send another free order for me☺️ this time it arrived and I'm very happy with what I bought. the staff is always available if you have any concern and will respond almost immediately❤️ the bonnet is soft and bigger than I expected, I received the black and yellow one
I’ve been in love with my bonnets ever since I got them. My first one unfortunately had a manufacturing error. After sending an email I was immediately met with a super polite apology for the inconvenience and was sent a new one ASAP. I’ll forever be glad this is where I spent my money at. 10/10 recommend.
I wore the tie bonnet, my first ever tie bonnet, last night and it was so comfortable. It didn't fall off or give me a headache, and the mystery fabric is a fun, orange carnival/circus pattern. Kimlad shipped it all the way to Korea for me, I'll defiitely be ordering from them again!
I received the wrong order. I contacted the business politely, to which the business responded back politely saying that there were no issues with my order. The description is a ‘mystery summer bonnet tie’ and I did received a bonnet tie but the bonnet pattern was not summer themed. It was a bright orange bonnet with kids letter blocks and a car on it. I again contacted the business, providing photos of the bonnet. The business said they couldnt offer me a solution without me spending more money. The business then became very passive aggressive through their customer service, saying that they dont want to communicate with me any further. I usually don’t like leaving negative reviews especially on a small business even if they messed up, but by the way the customer service was emailing me. I feel its necessary for me to share this. By the way I was treated and that fact that my issue couldnt be solved leads me to share my story and strongly encourage that no one buys from this business.
Great product and customer service 👏
my order was lost and the staff was very kind to send another free order for me☺️ this time it arrived and I'm very happy with what I bought. the staff is always available if you have any concern and will respond almost immediately❤️ the bonnet is soft and bigger than I expected, I received the black and yellow one
I’ve been in love with my bonnets ever since I got them. My first one unfortunately had a manufacturing error. After sending an email I was immediately met with a super polite apology for the inconvenience and was sent a new one ASAP. I’ll forever be glad this is where I spent my money at. 10/10 recommend.
I wore the tie bonnet, my first ever tie bonnet, last night and it was so comfortable. It didn't fall off or give me a headache, and the mystery fabric is a fun, orange carnival/circus pattern. Kimlad shipped it all the way to Korea for me, I'll defiitely be ordering from them again!
I received the wrong order. I contacted the business politely, to which the business responded back politely saying that there were no issues with my order. The description is a ‘mystery summer bonnet tie’ and I did received a bonnet tie but the bonnet pattern was not summer themed. It was a bright orange bonnet with kids letter blocks and a car on it. I again contacted the business, providing photos of the bonnet. The business said they couldnt offer me a solution without me spending more money. The business then became very passive aggressive through their customer service, saying that they dont want to communicate with me any further. I usually don’t like leaving negative reviews especially on a small business even if they messed up, but by the way the customer service was emailing me. I feel its necessary for me to share this. By the way I was treated and that fact that my issue couldnt be solved leads me to share my story and strongly encourage that no one buys from this business.
Great product and customer service 👏
