Hi there, thank you for taking the time to share your experience. I’d like to provide some important context for others reading this.
Your order was placed during our pre-order sale, which was clearly communicated to have a longer processing time. On top of that, your order was impacted by the Canada Post strike, which caused additional delays across the country—something entirely out of our control. Once the strike ended, we fulfilled and shipped your order as promised.
We acknowledge you received the incorrect color, and we sincerely apologized for the mix-up. We offered you multiple solutions, including a full refund upon return of the item. Unfortunately, you chose not to return the bonnet, declined the resolutions provided, and instead initiated a chargeback. At that point, the matter was taken out of our hands entirely.
We absolutely welcome honest feedback, but when a customer continues to comment months later with misleading or incomplete information—especially under posts intended to help new customers—it becomes harmful to our business. Blocking was not about silencing you; it was about protecting our small brand from confusion and misinformation.
We truly value our customers and always aim to make things right. That said, mutual respect and transparency go both ways.
