Hi Monique,

Thank you for your review. We apologize for any inconvenience you experienced with our service. The Tie Satin Mystery option has been sold out, which is why it was automatically removed from our website. We did not block any reviews, and the product page is now back up if you’d like to check it again.

As noted, the Mystery option included random color selection, which meant you might not receive a color you preferred. We understand your disappointment and would like to offer you store credit for the bonnet you received. This way, you can choose a color you prefer. Please email us if you’d like to proceed with this option.

Best regards

Hi Monique,

Thank you for your review. We apologize for any inconvenience you experienced with our service. The Tie Satin Mystery option has been sold out, which is why it was automatically removed from our website. We did not block any reviews, and the product page is now back up if you’d like to check it again.

As noted, the Mystery option included random color selection, which meant you might not receive a color you preferred. We understand your disappointment and would like to offer you store credit for the bonnet you received. This way, you can choose a color you prefer. Please email us if you’d like to proceed with this option.

Best regards