Customer Reviews
After waiting for almost 3 months Which was fine I get the wrong colour. When I questioned the company about there was apologize-nothing! They just said that sometimes you get a different colour but as long as the colour you wanted is on the inside than that’s fine
But if I want to return it. It would take another 3 months for them to receive it to get my money back.
Welcome to the new ways of this world. Sorry that you had to wait so long and we screwed up the colour. SORRY SORRY SORRY goes a long way.
👍🏼
We sincerely apologize that your experience did not meet expectations. As previously communicated in our emails , the product listing on our website clearly states that this is a reversible bonnet, meaning you may receive either the black side or the red side facing outward. The product images and description indicate this variation, and the bonnet can be worn on either side as intended.
We also offered you the option to return the bonnet for a full refund. Please note that, as mentioned in our emails, the refund process does not take three months which we mentioned multiple times in the email. The timing of a refund is dependent on when the customer returns the item. The reason your order took 3 months to arrive to you was because the item you ordered was a pre-order, with a stated ship date of April 18, which you agreed to at the time of purchase.
We made multiple attempts to provide solutions, but unfortunately did not receive a response. We truly regret any frustration this may have caused and again apologize for the inconvenience.
Customer Reviews
After waiting for almost 3 months Which was fine I get the wrong colour. When I questioned the company about there was apologize-nothing! They just said that sometimes you get a different colour but as long as the colour you wanted is on the inside than that’s fine
But if I want to return it. It would take another 3 months for them to receive it to get my money back.
Welcome to the new ways of this world. Sorry that you had to wait so long and we screwed up the colour. SORRY SORRY SORRY goes a long way.
👍🏼
We sincerely apologize that your experience did not meet expectations. As previously communicated in our emails , the product listing on our website clearly states that this is a reversible bonnet, meaning you may receive either the black side or the red side facing outward. The product images and description indicate this variation, and the bonnet can be worn on either side as intended.
We also offered you the option to return the bonnet for a full refund. Please note that, as mentioned in our emails, the refund process does not take three months which we mentioned multiple times in the email. The timing of a refund is dependent on when the customer returns the item. The reason your order took 3 months to arrive to you was because the item you ordered was a pre-order, with a stated ship date of April 18, which you agreed to at the time of purchase.
We made multiple attempts to provide solutions, but unfortunately did not receive a response. We truly regret any frustration this may have caused and again apologize for the inconvenience.
